Shipping policy

Shipping Policy

At Steelwave USA, we strive to process and ship all orders as efficiently as possible. Please review the information below regarding production times, shipping timelines, and delivery conditions.

Customized / Made-to-Order Products

Customized or made-to-order products require additional production time before shipping.

Production and shipping timelines vary depending on product type, design complexity, and order volume
Because each custom order is unique, shipping estimates may vary
For the most accurate production and delivery timeframe, please contact us directly before or after placing your order

We will provide updates as your order progresses through production.

Stocked (Standard) Products

For in-stock, non-custom products:

Shipping time depends on the shipping method selected at checkout
Fulfillment and shipping speed may also vary based on current order volume
We always make every effort to process and ship orders as quickly as possible

Estimated delivery times are not guaranteed and may vary.

Shipping Delays

Delivery times may be impacted by factors beyond our control, including but not limited to:

Carrier delays
Weather conditions
Customs clearance
Peak seasons or high order volume

Steelwave USA is not responsible for shipping delays caused by carriers or external circumstances.

Damaged Packages

If your package arrives damaged:

Please take clear photos of the damaged packaging immediately upon delivery
If the product inside is affected, photos will be required so we can file a claim with the shipping carrier
Do not discard the packaging until the issue is resolved

Failure to provide documentation may affect our ability to assist with claims.