Privacy policy

Last updated: August 22, 2025

Steelwave operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Steelwave is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information, and the rights you have with respect to that information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted by applicable law:

  • Contact details (name, billing/shipping address, phone number, email address)

  • Financial information (payment card details, account numbers, transaction history)

  • Account information (username, password, preferences, settings)

  • Transaction details (items viewed, purchased, returned, exchanged, or canceled)

  • Communications (support inquiries, reviews, messages sent to us)

  • Device and usage information (browser, IP address, network connection, cookies, activity on the Services)

  • SMS/Text opt-in information (phone numbers provided for text messaging programs)

How We Collect Information

  • Directly from you (when you create an account, make a purchase, or contact us)

  • Automatically (through cookies, analytics tools, and usage logs when you interact with our Services)

  • From service providers (such as Shopify or shipping partners who support order fulfillment)

  • From partners or other third parties (where permitted by law)

How We Use Information

We may use your personal information to:

  • Provide, process, and improve our Services (including orders, returns, account management, shipping)

  • Send you notifications and customer support responses

  • Offer marketing and promotional communications (via email, SMS, or ads)

  • Prevent fraud, maintain security, and ensure safe transactions

  • Comply with legal obligations or respond to valid legal requests

Data Sharing

We may disclose your information only in the following situations:

  • With Shopify and trusted service providers (e.g., payment processors, shipping, IT, data analytics)

  • Within our corporate group or affiliates, solely to provide Services

  • To comply with law, enforce our policies, or in connection with a business transaction (e.g., merger, acquisition)

SMS/Phone Number Data

We do not share, sell, rent, or disclose personal information such as phone numbers or SMS consent with any third parties for any purposes. Phone numbers collected for SMS/text messaging will be used only to deliver the communications and services you specifically request from us (e.g., order updates, promotions, or support).

Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive financial data

  • Access controls and authentication requirements

  • Secure servers and regular monitoring

  • Limited employee access to personal data on a need-to-know basis

Please note that no system is 100% secure, but we work continuously to safeguard your information.

Retention of Data

We retain personal information only as long as necessary for the purposes described in this policy, including account management, legal compliance, and resolving disputes.

Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access/know what personal information we hold about you

  • Request deletion or correction

  • Request portability of your data

  • Opt out of targeted advertising or data sharing

  • Manage your communication preferences (unsubscribe links are included in marketing emails; STOP instructions are provided in SMS messages)

Children’s Data

Our Services are not intended for children under the age of majority, and we do not knowingly collect information from them.

International Transfers

We may transfer and process your information outside your country, including through Shopify and third-party partners.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted here with a new “Last updated” date.

Contact Us

If you have questions, concerns, or wish to exercise your rights, please contact us at:

📧 support@steelwaveusa.com
📞 470-360-4880